FAQ

1. How long does shipping take?

Shipping times vary depending on your location. Typically:

USA & Canada: 7–15 business days

UK, EU, Australia: 7–20 business days

Other countries: 10–25 business days

Processing time takes 1–3 business days.

2. Do you ship internationally?

Yes, we ship worldwide. Shipping fees and delivery times may vary by country.

3. How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can track your order on our website or through the shipping carrier's portal.

4. Can I change or cancel my order?

Changes or cancellations can only be made within 12 hours of placing your order. Please contact us immediately if you need assistance.

5. What is your return policy?

We accept returns within 30 days of delivery for unused, unworn items in original packaging.
For more details, please refer to our Return & Refund Policy page.

6. What if I receive a damaged or incorrect item?

We’re happy to help. Please contact us within 7 days of receiving your package with photos of the issue, and we will arrange a replacement or refund.

7. How do I contact customer support?

You can reach us via email at: support@annie-hoggard.top

We typically respond within 24 hours.